If you are having an issue with the operation of your Foil Drive, we highly recommend searching for key words in our extensive Help Center that contains many articles, instructional, troubleshooting and tips and tricks with both videos and text.
Please consider the handmade nature of our product regarding cosmetic or appearance-based imperfections, it doesn’t affect your ride or fun!
Warranty Claim
If you have a product that has been damaged in transit, has failed or is faulty due to a flaw or manufacturing defect, please follow the instructions below.
For our Australian customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Email instructions:
1. Please copy and paste the questions below as plain text into a new email
2. Fill out all the information. Don't miss anything. The clearer you are, the quicker we can help.
3. Send your warranty email to
support (at) foildrive (dot) com
and we'll get back to you.
Questions
Name:
Email:
Phone:
Product (select one)
- Assist MAX
- Assist Slim
- Assist PLUS
- Assist
Serial Number (inside box, or on battery barcode):
Place of Purchase & Order Number/Date if known:
Have you contacted Foil Drive / Your dealer about this issue already? (select any that apply)
- Yes, Foil Drive support
- Yes, my dealer is aware
- No, first time
Describe in as much detail as possible the issue/damage & any troubleshooting you have done already:
Attach photos or videos to help us understand your issue - the more clarity you provide, the quicker we can help: